Privacy Policy 

Gupta Ji Caterers & Tent House
Effective Date: September 4, 2025

1. Introduction

Welcome to Gupta Ji Caterers & Tent House. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or contact us for catering and tent house services.

Contact Information:

• Business Name: Gupta Ji Caterers & Tent House

• Phone: 9811124137

• Email: tenthouseguptaji@gmail.com

By using our services or website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
Personal Information You Provide:

• Contact Details: Name, phone number, email address, postal address

• Event Information: Event date, type of event, number of guests, venue details

• Service Preferences: Catering menu choices, tent decoration preferences, special requirements

• Payment Information: Billing address and payment details (processed securely through third-party providers)

• Communication Records: Messages, emails, and call records related to service inquiries and bookings

Information Collected Automatically:

• Website Usage: IP address, browser type, pages visited, time spent on site

• Device Information: Mobile device type, operating system, unique device identifiers

• Cookies and Tracking: We use cookies to improve user experience and analyze website traffic

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Process and manage catering and tent house bookings

• Coordinate event planning and execution

• Provide customer support and respond to inquiries

• Send service confirmations, updates, and important notifications
  
  Business Operations:

• Maintain accurate records of services provided

• Process payments and manage billing

• Improve our services based on customer feedback

• Comply with legal and regulatory requirements

Marketing (with your consent):

• Send promotional offers and service updates via WhatsApp, SMS, or email

• Share information about new services and seasonal packages

• Conduct customer satisfaction surveys

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

• Vendors and Suppliers: Share relevant details with approved food suppliers, decoration vendors, and equipment rental partners to fulfill your event requirements

• Payment Processors: Secure payment processing through authorized financial service providers

• Delivery Partners: Share delivery address and contact information for timely service delivery

Legal Requirements:

• Comply with applicable laws, regulations, or legal processes

• Protect our rights, property, or safety, and that of our customers

• Prevent fraud or investigate suspected illegal activities

5. Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information:

Security Measures:

• Secure Storage: Personal data stored on password-protected systems with restricted access

• Encryption: Sensitive information encrypted during transmission and storage

• Access Control: Limited access to personal data only to authorized employees who need it for service delivery

• Regular Updates: Security systems regularly updated and monitored for potential threats

Data Retention:

• Service Records: Customer information retained for 3 years after service completion for business records and potential future bookings

• Payment Records: Financial transaction records retained as required by Indian taxation laws

• Communication Records: Email and message records retained for 2 years for customer service purposes

6. Your Rights and Choices

Under Indian data protection practices and international standards, you have the following rights:

Access and Control:

• Access: Request a copy of personal information we hold about you

• Correction: Update or correct inaccurate personal information

• Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Opt-out: Unsubscribe from marketing communications at any time

How to Exercise Your Rights:

• Email: Send requests to tenthouseguptaji@gmail.com

• Phone: Call us at 9811124137

• Response Time: We will respond to your requests within 15 business days

7. Cookies and Website Analytics
Types of Cookies Used:

• Essential Cookies: Required for basic website functionality

• Analytics Cookies: Help us understand website usage and improve user experience

• Functional Cookies: Remember your preferences and settings

Your Cookie Choices:

• You can control cookies through your browser settings

• Disabling cookies may affect website functionality

• Contact us for assistance with cookie preferences

8. Third-Party Services

Our website may contain links to third-party services or integrate with external platforms:
Third-Party Links:

• We are not responsible for privacy practices of external websites

• Please review privacy policies of third-party services you access through our site

Integration Services:

• Payment Gateways: Secure payment processing through licensed providers

• Communication Tools: WhatsApp Business for customer communication

• Analytics: Website performance monitoring tools

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
Notification of Changes:

• Effective Date: All changes will include a new effective date

• Customer Notification: Significant changes will be communicated via email or website notice

• Continued Use: Continued use of our services after changes indicates acceptance of updated policy

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Gupta Ji Caterers & Tent House

• Phone: 9811124137

• Email: tenthouseguptaji@gmail.com

• Business Hours: Monday to Sunday, 9:00 AM to 9:00 PM

Data Protection Queries:

For specific questions about how we handle your personal information or to exercise your rights, please email us with "Privacy Request" in the subject line.